Delete your keep and your data

Last updated: 2 October 2026

You can delete your account and everything tied to it at any time, in the game or by writing to us. You do not need the app installed to make the request.

In the game

Open Menu → Account and choose Delete my keep. Type your lord name to confirm. Your keep is deleted at once.

By email

Write to hello@elvoren.ee with:

your lord name (the name you chose when you started), and
the name of your keep.

If an email address is tied to your keep, write from that address. If not, we may ask you something only the holder of the keep would know, so that nobody else can delete your realm.

What we delete

Everything we hold about you, within 30 days of the request:

your lord name, your keep and its arms;
your email address, if you tied one to the keep, and the Apple or Google sign-in tied to it;
your notification address, if you turned on alerts on our website;
your armies, marches, reports and alliance membership;
messages you sent to other lords;
your gameplay record: which days you played, what you built, what you were blocked by.

What we keep, and why

Payment records. If you bought gold, we keep the record of the payment (the amount, the currency and the date) for as long as Estonian accounting law requires. Card details were never ours to keep: they stay with the App Store, Google Play or, for purchases on our website, our payment processor Stripe.
Backups. Daily backups are kept for 14 days and then overwritten. Your data disappears from them as they roll over.

Deleting only part of it

You do not have to delete everything to stop hearing from us. To stop alerts, turn off notifications for Crownmoot in your phone's settings: the app's reminders live on your device and nothing about them is sent to us. Removing an email from a keep can be requested the same way as a deletion.

Who to ask

Crownmoot is operated by Elvoren OÜ (registry code 17601867), Sepapaja tn 6, 15551 Tallinn, Estonia. Write to hello@elvoren.ee. See also our privacy notice.